Lifetime Limited Moissanite Warranty

1. Who and what is covered

This store-provided limited warranty applies to the original moissanite gemstones in jewelry sold directly by AODHY Market and identified as moissanite in the product listing or order confirmation. It covers the gemstones only, not the entire piece of jewelry. Other gemstones, simulated stones not described as moissanite, metal-only jewelry and third-party purchases are not covered by this voluntary warranty.

Coverage begins on delivery for qualifying purchases made on or after October 3, 2026. Earlier purchases retain the warranty and legal rights applicable when purchased; this policy does not reduce an existing promise. No separate warranty registration is required. Keep your receipt or order confirmation; we will also consider other reasonable proof of purchase.

2. What “lifetime” means

“Lifetime” means the natural lifetime of the original purchaser, for as long as that purchaser continues to own the jewelry. This voluntary benefit is non-transferable and does not pass to a gift recipient, subsequent owner or resale buyer. Any rights that applicable law gives another person remain unaffected. An approved replacement stone remains covered for the remainder of the same period.

3. Covered gemstone defects and remedy

We cover defects in the material or manufacture of an original moissanite stone, including spontaneous cracking, permanent internal cloudiness, loss of brilliance or crystal-structure deterioration where attributable to such a defect under normal use. Surface residue, dirt, cosmetic buildup and temporary dullness that can be removed by appropriate cleaning are not gemstone manufacturing defects.

For an approved claim, we will provide a replacement moissanite stone of comparable size, shape and quality without charging for the replacement stone itself. This is not a promise that jewelry is indestructible or will never require care. Removal, resetting, metal repair, shipping and other service costs are addressed below. If a comparable replacement is unavailable, we will discuss an appropriate alternative with you; your mandatory remedies remain available.

4. Exclusions from this voluntary warranty

Metal bands, settings, clasps, chains, prongs, silver, gold finishes and plating are excluded, including oxidation, tarnishing, fading, scratches, dents, deformation and ordinary wear. This exclusion does not remove any legal remedy for a defective setting or another faulty component.

Damage caused by impacts, dropping, crushing, excessive pressure, misuse, unsuitable chemicals or use contrary to the supplied care instructions is excluded. Damage must be attributable to that cause; ordinary contact with water does not by itself void coverage.

Loose, detached, missing, lost or stolen stones or jewelry are excluded from this voluntary gemstone benefit. If a stone is lost because of a manufacturing defect in the setting, any applicable statutory claim remains available.

Damage actually caused by alteration, resizing, polishing, disassembly or third-party repair is excluded. Merely using an independent repairer does not automatically cancel coverage for an unrelated manufacturing defect. We do not require paid inspections or a particular paid repair service to maintain this warranty.

5. Shipping, labor and other charges

For claims relying solely on this voluntary limited warranty, the original purchaser pays reasonable outbound and return shipping, any applicable customs charges, and agreed inspection, removal, resetting or repair labor. The replacement stone itself is free for an approved covered defect; this is not a promise of free repair of the complete jewelry item.

We will explain the process and provide an itemized estimate of any charges before you authorize shipment or chargeable work. We will not carry out chargeable work without your agreement. Contact us first so we can establish whether a free statutory remedy applies. Where applicable law requires a remedy at no cost, we bear the required shipping, labor, materials and other necessary costs; the customer-paid rules above do not apply.

6. How to request service

Contact AODHY Market customer support with your order number or other proof of purchase, the purchaser’s contact details, the product description, a description of the issue and clear photographs when reasonably available. Tell us if you are requesting a remedy for faulty goods under your legal rights. We assess the facts rather than the label you give the request.

Do not send the item to a warehouse or mailing address without return instructions. We will confirm the appropriate service address, what needs to be returned and any estimate you need to approve. Keep the item and relevant evidence available for inspection. Use secure packaging and retain tracking when a return is requested.

We will communicate the assessment, reasons for any refusal, any required further information and an estimated service time. If you disagree, you may request a further review and provide additional evidence. Deliberately false claims may be declined with an explanation; raising a good-faith complaint or requesting a legal remedy is not abuse.

7. Prepaid custom production and returns

Custom jewelry is paid for before production. Production and delivery estimates are stated separately on the product page and order confirmation. Payment alone does not mean production has begun.

For genuinely personalized or bespoke goods made to your specifications, we do not offer voluntary change-of-mind cancellation, return or exchange after the confirmed production start. Contact us promptly before production starts if you need a change. Selecting a standard size, finish or other stock option, or making a standard item only after an order, does not automatically remove a statutory cancellation or withdrawal right.

This gemstone warranty is separate from the return policy. It does not create an additional change-of-mind refund entitlement, and it does not restrict remedies for faulty, misdescribed, incorrectly supplied or undelivered goods. Any mandatory cancellation, withdrawal, repair, replacement, price-reduction or refund rights take priority over a conflicting store term.

8. Your legal rights come first

This voluntary commercial warranty is additional to, and does not exclude, limit or replace, any mandatory consumer rights or applicable implied warranties. Its gemstone-only scope, original-purchaser restriction, proof requirements, exclusions and cost allocation apply only to this additional benefit to the extent permitted by law.

For EU consumers where EU consumer law applies, the seller’s legal guarantee of conformity is separate from this commercial warranty and normally provides at least two years of protection; longer or additional national rights may apply. Required remedies for non-conforming goods are provided free of charge. UK statutory rights for faulty or misdescribed goods and applicable cancellation rights also remain unaffected.

For U.S. consumers, this warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This policy does not disclaim applicable implied warranties or require you to waive legal remedies. Nothing in this policy limits rights that cannot lawfully be limited in another applicable jurisdiction.

9. Policy versions and copies

The warranty terms offered at the time of purchase govern that purchase. Later updates will not retrospectively reduce that coverage. You may save or print this policy and ask customer support for a copy, including a paper copy, without charge. Keep a copy with your order confirmation.

10. Warranty provider and contact details

Anda Trading LLC, trading as AODHY Market, provides this warranty. It is a store warranty, not a gemstone laboratory certification or a third-party manufacturer’s warranty.

This is our mailing address for written notices and requests for a free paper copy. Obtain service return instructions before sending jewelry to any address.